Customers Dissatisfied health insurance companies 

Health Insurance Policy is easily the fastest growing segment in insurance. Medical health insurance customers are the so much dissatisfied ones. The loyalty levels are slowly declining as public sector players fail to fulfill customer expectations. Slow claim procedures and inefficient cash-less facilities are a few of its drawbacks. In other countries rating of various products or companies in response to consumer’s voice is intensely commonplace. But health insurance is a new concept. The Study has been able to show the dissatisfaction and has been in a position to open the eyes of the major players within the health sector that are described in the following paragraph.

Satisfaction levels now not up to the mark

The study revealed that the satisfaction levels in medical insurance plans was once the least. Indicating that the medical health insurance segment must consolidate its services and bring down the dissatisfaction levels of consumers who use the service. An alarm has been sounded for Public sector undertakings, as their consumers are switching to non-public sector players within the hope of higher service.

Public sector undertakings can test your patience

Getting a claim processed from a pubic-sector insurance unit is like trying out a shopper’s patience. They are so slow and might never complete the method as per the timeframe.

Have excellent hospital-network

The positive point is PSUs provide just right network of hospitals, and in case of an emergency, you’ll not need to move attempting to find a hospital.

TPAs

The only grievance that any dissatisfied medical insurance consumer would have is that of slow settlement of claims, or that of disputed claims. In order to conquer the idea that of Third Birthday party Administrators used to be introduced which was once essentially for outsourcing claim settlement. The cashless model of hospitalization also depends on the TPAs, where policy holders are allowed to avail medical treatment at any of the networked hospitals while not having to pay cash in advance. Nevertheless, TPAs are also a source of discontentment among consumers. The survey shows that their quality of service and infrastructure needed to make stronger, and that the service form hospitals used to be really now not united kingdom to the mark.

Loads of parameters described below were taken into consideration even as studying the  health insurance firms

Tangibility – At the basis of promptness in relation to policy issue, on time home delivery of policy or health card, simple procedures for issuing policy, relating to agent’s knowledge on the different products; Customer support support facilities, Cashless transactions, etc.

Responsiveness – With reference to quality of treatment provided on medical insurance card; immediate claim; effective cashless transaction facilities; degree of clarification on disease covered; hassle free reissuance of health card

Problem Solving – In terms of Knowledge of shopper service representative, Politeness and behavior of the customer service representative or TPA executive.

Reliability – With regard to acceptance of insurance coverage around the promised hospitals and medical institutions, financial strength of the company, branch network, promised service levels provided promptness in claim; relaxed documentation norms and regulations.

Assurance – Initiative to make the client conscious about product facilities and covers; regular updates and scope of the policy; appropriateness of the claim settlements, etc.

Empathy – provision to present personalized consulting or advisory provisions, effective customer loyalty programs; value-added services and feedback maintenance.

Such studies are important and are just right to keep tab on the happenings inside the insurance sector. These studies offer ideas about what goes on in the back of the scene. It is an excellent beginning and more often customers should reply to such studies where you get to specific about the products and the service level of the Insurance Company.